Kulan Somali Organisation (KSO) / Westminster City Council

Filling the Gap

“Filling the Gap” was a six-week community-based programme supporting Eritrean and Somali single mothers in Westminster to develop digital skills and confidence to engage with online services.

Project overview

Filling the Gap was a six-week community-based programme supporting Eritrean and Somali single mothers in Westminster to develop digital skills, confidence and independence. Funded by Westminster City Council and delivered by KSO at the Beethoven Centre, it provided accessible, culturally relevant digital inclusion support. Ubuntu Pledge facilitated all digital skills sessions; KSO led outreach, coordination and mentorship.

What we did

Ubuntu Pledge designed and delivered practical digital skills training, while KSO provided ongoing Information, Advice & Guidance and a culturally safe learning environment.
Basic digital skills: computers and smartphones, email accounts, internet browsing and access to online services.
Online safety and social media: privacy settings, scam prevention and responsible social media use tailored to family needs.
KSO mentors offered personalised support to overcome challenges and build trust.
Sessions in trusted local spaces progressed at participants’ pace, supporting women who began with little digital experience and significant anxiety.

Results

All participants improved digital confidence and practical skills in email, internet use and online navigation.

Increased understanding of online safety, protecting personal information and supporting children’s digital activity.

Stronger social networks and peer encouragement.

Greater confidence engaging with services, applying for opportunities online and managing digital communication independently.

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